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Remote Learning--Troubleshooting

Remote Learning Troubleshooting
Posted on 03/30/2020
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UPDATES FROM IT - Device Issues, Device Replacement, Password/Login Issues

Most viewed technical resources for online learning:
Device Issues 
If you are having technical issues, please refer to the Student, Family, and Community Technical Resources page. If you are still unable to fix your issue, call the family support line at 303.982.3438 between 7a and 4p, Monday - Friday. Jeffco IT staff will do our best to resolve technical issues remotely.
Device Replacement
If your student's device is unusable due to physical damage or you have technical issues that cannot be
resolved, call the family support line at 303.982.3438 between 7a and 4p, Monday - Friday. Jeffco IT staff will work with you on a plan to repair or replace your device.
Password or Login Issues
Is your student's password not working? Are they unable to log into something? If your student has
registered in the Password Reset Tool, they can use the Resetting My Jeffco Student Password instructions to reset their password. If your student has not registered in the password reset tool, have them contact their teacher to have it reset.

 

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